Cancellation Policy
Your AT&T TV service
You may cancel your AT&T TV service for any reason within 14 days of purchase (except as otherwise required by law) without paying an Early Termination Fee (ETF). All fees and charges paid prior to cancellation shall be fully refunded. If you cancel service after 14 days and are subject to a term commitment, you must pay an Early Termination Fee.
To cancel service: The account owner should contact us and have their AT&T TV user ID handy.
Return your included AT&T TV device: The AT&T TV device included with your service must also be returned within 14 days of purchase. If you fail to return the device within the 14-day period or return a device that is damaged, you agree to pay a non-return fee of $120. We reserve the right to charge this fee to the payment method on your AT&T TV account.
Your purchased AT&T TV devices
You may cancel your AT&T TV device(s) order and return the device within 14 days of purchase in order to receive a full refund.
To cancel an order: The account owner should contact us and have their AT&T TV user ID handy.
Device paid in full: For devices paid in full, a full refund will be issued once the device is returned, without damage, within the 14-day time period.
Device paid on installment plan: For devices purchased with an installment plan, a full refund will be issued once the device is returned, without damage, within the 14-day time period. If you fail to return the device timely, or return a damaged device, you will be automatically charged for the outstanding balance per the terms of your retail installment agreement. We reserve the right to charge this fee to the payment method on your AT&T TV device account in accordance with the terms of the retail installment agreement.
How to return AT&T TV devices
Devices picked up at an AT&T store: Devices picked up at an AT&T store should be returned to the same store within 14 days of receiving the device. Devices provided by an AT&T Ready To GoSM agent should be returned to an AT&T corporate owned store within 14 days of receiving the device.
Devices received by mail: Devices received in the mail can be returned via mail within 14 days of shipment date, using the return label provided in the original packaging or at an AT&T corporate owned store. If you need a return label, please call us at 855.398.3230.For more info Cancel your service
