Ways to Improve Hotel Guest Experience through Technology Explained
If you can provide a better experience to your guests, you can get them to come to your hotel again in the future. This is where you should think about harnessing the power of technology. Then you can evaluate the needs of your guests and provide an appropriate service to them. Let’s see how you can do it.
Improving the in-room experience
The in-room experience extends beyond the features available in guest rooms. Even while décor and design are crucial components of every trip, they cannot be continually updated. In this situation, hotels can use technology. The needs of today’s guests can be met, and hotels can be better equipped to surpass expectations in the future, by routinely upgrading their technological systems.
Providing visitors with a broad range of in-room entertainment choices is becoming more and more crucial. This involves assessing your present TV lineup to make sure you’re providing the material your visitors really desire. Hoteliers should create a TV lineup that meets the demands of their particular visitors rather than providing 100 stations. Offering visitors the option to cast video from their own devices onto the screen in their room is a crucial step in ensuring they can watch their favorite programs.
Make their stay unique
Across all segments of the hotel business, personalizing the visitor experience is a trend that is becoming more and more significant. According to studies, companies that provide tailored experiences now see a 6%–10% gain in sales.
The ability to add personalized touches has been simpler owing to technological improvements. Adding personalisation can be as easy as playing a personalized welcome message on the guest’s in-room television when they arrive.
Additionally, smart room technology is allowing for an even higher degree of customization. With the use of this technology, visitors can manage anything from the window coverings to the HVAC and lighting. In order to guarantee that the visitor’s room is furnished to their tastes during subsequent visits, hotel operators can use this data to retain guest preferences.
Make it convenient
Throughout their stay, guests not only desire more customization, but also more control. Technology makes it simpler to provide a range of alternatives that appeal to the tastes of each visitor. Using extravagant solutions when it comes to the in-room experience makes guests feel comfortable when visiting.
With the use of technology, visitors can now check out, order room service, and even ask for extra towels right from the television in their room. As a result, visitors won’t have to wait on hold while dialling the front desk or go down to the lobby. Another easy approach to provide visitors more convenience is to install smart locks all around a hotel. When using digital locks, visitors can forgo the in-person check-in procedure if they’d like by getting a mobile key sent right to their personal device on the day of check-in.
Offer reliable internet connectivity at all times
Reliable internet is undoubtedly one of the most crucial things a hotel can provide in the connected world of today. While the majority of hotels now provide free Wi-Fi to visitors, accommodations must assess the quality of their connection. The simplest method to see disgruntled customers is to provide a subpar connection service.
It is better if you can incorporate smart technologies to the existing wireless solution of your hotel. The extent of mobile service within a hotel is another facet of connectivity that is sometimes disregarded. To guarantee visitors have flawless service everywhere they go on the site, including parking garages and stairwells, hotel managers should assess their cellular infrastructure.
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